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Subject: search.filters.subject.System Usability Scale (SUS)

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    Item type:Publication,
    Comprehensive Evaluation of the Lakeside Café Point of Sale (POS) Application: A Synergistic Analysis Using SUS and EUCS Models
    (2024-01-01)
    Wibowo, Jonathan Arya
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    Yasirandi, Rahmat
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    Utomo, Rio Guntur
    ;
    Pratama Anom, Rahmat Indra
    Lakeside Café, located in the Telkom University, processes approximately 80-100 drink transactions daily. Having used their current point-of-sale (POS) application for over a year, an urgent evaluation of its performance and user satisfaction is necessary to ensure ongoing efficiency. This study employs the System Usability Scale (SUS) model and the Extended Unified Theory of Acceptance and Use of Technology (EUCS) model. This combined approach enhances the understanding of the application's strengths and identifies areas for improvement, forming a solid foundation for evaluating user satisfaction. The study reveals notable usability of the Lakeside Café POS application, evidenced by an SUS score of 78.8, ranking it as "ACCEPTABLE"and "GOOD."The EUCS model analysis further highlights potential enhancements, with the Content and Functionality dimensions scoring 3.5 and 3.65, respectively, indicating room for workflow process development. These findings emphasize the need for improved content delivery and strengthened application functionality to boost user satisfaction and maximize system performance. This research enriches the dialogue on technological acceptance, providing valuable insights for developers and stakeholders focused on advancing POS applications. The use of SUS and EUCS models offers a comprehensive evaluation method, fostering continuous advancements and innovations in digital solutions within the food and beverage sector.
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    How is the Acceptance of the E-Laman Hati as an Animal Health Reporting Application in Bandung?
    (2024-01-01)
    Yuriaan, Billy
    ;
    Yasirandi, Rahmat
    ;
    Suwastika, Novian Anggis
    E-Laman Hati, an animal health reporting system implemented in the city of Bandung, serves as a vital platform for the systematic collection, analysis, and dissemination of information related to the health status of animals. This paper presents a usability assessment of the E-Laman Hati application, focusing on enhancing user services and ease of interaction. The System Usability Scale (SUS) is used as a key metric to evaluate the application's ease of use. The study employs Cronbach's Alpha values to gauge internal consistency, revealing strong reliability across all ten assessment items (Q1 to Q10), with calculated values ranging from 0.688 to 0.718 (greater than 0.6). Additionally, the validity product moment test demonstrates robust and consistent relationships between variables, affirming the reliability of the test in assessing intended constructs. The correlation coefficients (r-count) for questions Q1 to Q10 ranged from 0.396 to 0.648, surpassing the critical threshold of 0.202. The results of the SUS evaluation indicate an impressive average score of 94.548, positioning the application within the "Grade A"category of SUS grading guidelines. This rating reflects an exceptionally high level of usability, meeting, and exceeding user expectations. The success of the summarization approach in meeting user requirements is further affirmed by the positive evaluation derived from the SUS Score. Overall, E-Laman Hati emerges as a highly effective and user-friendly tool for animal health reporting in the urban context of Bandung.