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Author: search.filters.author.Sriwisathiyakun, KanyaratSubject: search.filters.subject.Digital literacy

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    The Effect of Using the Chatbot to Improve Digital Literacy Skill of Thai Elderly
    (2024-01-01)
    Sriwisathiyakun, Kanyarat
    This research aims to demonstrate the learning success and contentment of elderly people in Thailand using a chatbot innovation for improving digital literacy. Three parts of the research were carried out: Phase 1 of the research focused on developing the chatbot and any relevant educational digital media; Phase 2 engaged in pre-experimental by experts’ validation; and Phase 3 involved an experiment where the chatbot was deployed with elderly people. Samples were collected from 33 elderly people. The information was gathered through expert interviews, pretests, and posttests on chatbot usage, and satisfaction surveys. The data was then analyzed using the dependent t-test, percentage, mean, standard deviation, and content analysis. Results showed that our Senior See Net chatbot was simple to use and navigate, with an appropriate artistic appearance. Findings demonstrate that this chatbot was simple to use and access, had an appropriate creative composition, and was made up of sufficiently thorough media and content on digital literacy. Furthermore, the statistical analysis revealed that after using the chatbot, the elderly’s understanding of digital literacy improved statistically significant at the 0.05 level. Furthermore, their overall satisfaction was rated high.
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    Enhancing digital literacy with an intelligent conversational agent for senior citizens in Thailand
    (2022-06-01)
    Sriwisathiyakun, Kanyarat
    ;
    Dhamanitayakul, Chawaporn
    Intelligent conversational agents have been implemented as virtual assistants in mobile applications to facilitate, engage, and interact with users for optimal learning experiences. With 24/7 availability, providing instant and consistent responses, chatbots, as a type of intelligent conversational agent, will help benefit the learning communication, makes the entire learning experience more engaging for the learners. They have also been successfully used by the elderly to encourage behavioral change for their intended purpose. This study investigated baseline data on the use of digital platforms of senior citizens in Bangkok Metropolitan and the six regions of Thailand and developed a chatbot from the derived data. The chatbot contained learning media and service function, served as a platform to enhance digital literacy for the senior citizens in Thailand. The study was conducted in 3 phases, the baseline survey on the use of digital platforms of the senior citizens in Thailand, the development of the chatbot and learning media, and the pre-experimental expert validation. The samples were 422 senior citizens. The data were collected by questionnaires, focused group discussion, and interviews with experts, and analyzed by percentage, mean, standard deviation, and content analysis. Results were incorporated in the design and development of the chatbot innovation following the software development life cycle (SDLC) framework. Expert feedback revealed that this chatbot innovation was easy to access, convenient to request for operations, artistically appealing, and comprehensive in content and functionality for enhancing digital literacy skills, which are to access, analyze, evaluate, participate, and act. In the next research sequence, this innovation will subsequently be experimented with more senior citizens to prepare and improve their digital competence to consequently equip them with the necessary capacities to keep up with Thailand’s transition towards a full-blown aging society.