Watjatrakul, Boonlert
Loading...
Preferred name
Watjatrakul, Boonlert
Main Affiliation
Email
boonlert.wa@kmitl.ac.th
2 results
Now showing 1 - 2 of 2
- Some of the metrics are blocked by yourconsent settings
Item type:Publication, Outsourced ERP system implementation success: The effects of client and vendor competences and their moderating roles(2026-01-01); Vatanapitukpong, VimolluckPrevious research has overlooked how individual competence interacts with circumstances that could potentially affect the success of outsourced system implementation. This research leverages person-environment fit and expectation-disconfirmation theories to investigate how client and vendor competences, as external factors and moderators, along with partnership quality and task-technology fit, affect the performance and satisfaction in outsourced ERP system implementations. Data were collected via a survey of 414 ERP users from 12 companies and analyzed using PLS-SEM and slope analysis. The findings reveal that client and vendor competences shape task-technology fit and partnership quality, affecting performance and client satisfaction. Notably, task-technology fit does not always improve performance for highly competent clients, and satisfaction may decline when vendors are perceived as highly competent, raising client expectations. A slight misalignment between tasks and technologies may even benefit highly skilled users. Furthermore, client satisfaction with ERP outsourcing is influenced by both performance outcomes and perceptions of vendor competence. This study provides practical guidance to enhance the success of outsourced system implementations. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Effects of Partnership Quality and the Attributes of Clients and Vendors on the Success of Outsourced ERP System Implementation(2025-01-01); Vatanapitukpong, VimolluckThe partnership perspective is frequently used to assess the effectiveness of outsourced system implementations. Nevertheless, the relationship between partnership quality and the attributes of the parties involved in outsourcing success remains unclear. This research investigates how partnership quality relates to crucial attributes of clients and vendors, including client knowledge, client involvement, vendor responsibility, and vendor expertise. It explores their effects on the success of ERP system implementations in terms of performance impact and client satisfaction. Findings from a structural equation modeling analysis indicate that client and vendor attributes significantly affect partnership quality. Particularly, client knowledge plays a crucial role in shaping vendor responsibility and performance impact. Moreover, clients tend to emphasize system performance over the functional aspects of the partnership. This study enhances our understanding of client satisfaction in outsourced system implementations and provides useful insights for both clients and vendors to enhance ERP system implementation success.