Applying Lean Concept and Software Packages to Support Critical Issue Monitoring Process in Office

Abstract

The purpose of this research was to improve the performance monitoring process of critical issues in a case study company. The problem was that the process of tracking the performance of critical issues was ineffective. This research applied the lean concept. We started with the study and analysis of the work in order to find the root causes of the problem by means of the fishbone diagram. Subsequently, ECRS techniques were used to improve activities. The researcher used Microsoft Office 365 platforms, i.e., Microsoft Planner, to track the performance of the important tasks. After work process improvement, the activities 1 (the coordinator of the five departments collected the department forms) and 4 (the central coordinator summarized the forms of the five departments into the agency's form) could be reduced. Finally, the wasteful process time was reduced by more than 50 %. Also, the workload of coordinators was greatly reduced.