Applying Systems Approach the Case Study of Tertiary Education Institutions in Thailand

Abstract

Systems thinking is normally accepted as the backbone of a successful systems approach and understanding the big picture. Systemigrams help system engineers map the relation between members in the systems of interest (SOI) and provide text and pictures that were drawn on a map, so Systemigrams are used to present a picture of the whole system or present individual system components and contexts in a supply chain system. Moreover, a systems approach shows the full perspective of a business architecture and links the vision of the organization into real action. In summary, a business architecture could transform business processes in each department of a university from manual processes to more productive automated processes. In this study, we have drawn Systemigrams and a designed framework to bring the value through the education supply chain with a digital business process. This study can provide a framework to implement a digital supply chain transformation in a typical Thai university, KMITL, and then we apply it to the other tertiary education institutions and the other service business sectors in Thailand and similar countries.