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Effects of Partnership Quality and the Attributes of Clients and Vendors on the Success of Outsourced ERP System Implementation
Author(s)
Vatanapitukpong, Vimolluck
Date Issued
January 1, 2025
Type
Article
Abstract
The partnership perspective is frequently used to assess the effectiveness of outsourced system implementations. Nevertheless, the relationship between partnership quality and the attributes of the parties involved in outsourcing success remains unclear. This research investigates how partnership quality relates to crucial attributes of clients and vendors, including client knowledge, client involvement, vendor responsibility, and vendor expertise. It explores their effects on the success of ERP system implementations in terms of performance impact and client satisfaction. Findings from a structural equation modeling analysis indicate that client and vendor attributes significantly affect partnership quality. Particularly, client knowledge plays a crucial role in shaping vendor responsibility and performance impact. Moreover, clients tend to emphasize system performance over the functional aspects of the partnership. This study enhances our understanding of client satisfaction in outsourced system implementations and provides useful insights for both clients and vendors to enhance ERP system implementation success.
Citation
International Journal of Information and Management Sciences, 36(1), 1-18, 2025