Empirical analysis of factors influencing student satisfaction with online learning systems during the COVID-19 pandemic in Thailand

Abstract

(BI = 0.12). Overall, hypotheses testing established three moderately strong correlations, four weak correlations, and three unsupported hypotheses. The novelty of our study is the growing concern of stakeholders for how online learning affects student satisfaction due to the deadly global COVID-19 pandemic. This study's research contribution is that it is unique in that it was conducted during the pandemic lockdown while students were participating in Thai Ministry of Education (MOE) online courses. This paper contributes to the online education domain by providing research directions and implications for future researchers. In conclusion, the study confirmed that the model adequately explained causal relationships between variables and presented direct and indirect significant impacts on online SS, promoting learners' better academic performance and knowledge acquisition.