Optimizing Human Resource Performance through Total Quality Management (TQM): The Intermediate Role of Innovation Performance

Abstract

Total quality management TQM has turned into an indispensable strategy to enhance development in all parts of organizational development. The purpose of this paper is to explore the TQM impulsion for HR efficiency attained by exploiting innovation performance as a mediator. For this purpose, research was conducted using an analytical descriptive methodology in the whole population of employees within the Chumphon province Town Municipality (approximately 400 individuals). Data was collected through a structured questionnaire and analyzed using SPSS software to answer the research questions. The regression results of hypothesis testing stated that TQM has a significant influence on innovation performance. In addition, the research found that innovation performance plays a mediating role in the TQM and human resource efficiency relationship which means There is no direct effect of linking with technology from total quality management to being useful for people another hand It has led us to innovations. Therefore, it is recommended that the innovation performance in Town Municipality of Chumphon province should be enhanced and all municipalities across Chumphon province need to coordinate on an innovative basis.