Comprehensive Evaluation of the Lakeside Café Point of Sale (POS) Application: A Synergistic Analysis Using SUS and EUCS Models

Abstract

Lakeside Café, located in the Telkom University, processes approximately 80-100 drink transactions daily. Having used their current point-of-sale (POS) application for over a year, an urgent evaluation of its performance and user satisfaction is necessary to ensure ongoing efficiency. This study employs the System Usability Scale (SUS) model and the Extended Unified Theory of Acceptance and Use of Technology (EUCS) model. This combined approach enhances the understanding of the application's strengths and identifies areas for improvement, forming a solid foundation for evaluating user satisfaction. The study reveals notable usability of the Lakeside Café POS application, evidenced by an SUS score of 78.8, ranking it as "ACCEPTABLE" and "GOOD." The EUCS model analysis further highlights potential enhancements, with the Content and Functionality dimensions scoring 3.5 and 3.65, respectively, indicating room for workflow process development. These findings emphasize the need for improved content delivery and strengthened application functionality to boost user satisfaction and maximize system performance. This research enriches the dialogue on technological acceptance, providing valuable insights for developers and stakeholders focused on advancing POS applications. The use of SUS and EUCS models offers a comprehensive evaluation method, fostering continuous advancements and innovations in digital solutions within the food and beverage sector.