Organizational structure and technology acceptance of RFID technology on performance management: A structural equation model of the Bangkok bus transit systems

From Moscow to Bangkok, the world's busiest transit systems use Automatic Fare Collection (AFC) systems based on RFID (Radio Frequency Identification). Sweden using RFID, oversees a 13,000 km network of trains and track keeping the heavily used mechanical equipment from breaking. With RFID Technology being heralded as a prime solution to the problem of real-time tracking in the transportation arena, the researchers therefore undertook a study to discover the factors influencing the performance management of a 'smart grid' bus system within the Bangkok Metropolitan area by use of a structural equation model. Since, mass transit systems are a critical component of urban environments today, adoption of RFID technologies as a tool to help manage transportation networks can have far ranging advantages, including preventive maintenance, cost savings, convenience, safety and commuter time savings. Organizations can reduce operational costs as well lowering trip cycles. They can also reduce transit times per round trip and know in real time when a vehicle has been deployed. Additionally, the RFID market has huge potential to technology forms as it has increased from USD $6.51 billion in 2011 to $9.2 billion in 2014, projecting to reach globally in 2024 $30.24 billion. Thus far Thailand has been a small player in both consumer terms and technology implementation. Understanding the affects might aid in its implementation and use. The study determined that both organizational structure and technology acceptance had a direct and positive effect on performance management.